Today businesses are continually looking for means and ways to improve performance and gain an edge over the competition. For any enterprise, it’s critical to get the most out of the available resources. Business process automation is a means to do just that by leveraging the power of technology. An increasing number of enterprises are choosing to automate their business processes to become more productive, cut costs, and streamline workflows.
The world has indeed come a long way over the last three decades. Times have rendered old systems obsolete while introducing newer and better ways of conducting business — and doing so more efficiently. The automated business system has quickly become one of the most strategic enablers of agility, control, productivity, and profitability within the business environment.
What is business process automation (BPA)
In simple words, business process automation automates time-consuming, repetitive tasks by using software technologies. The goal of this is to free up your valuable human resources and let them focus on core business activities that require a high degree of human engagement. Some of the key areas where automation software is being used widely are customer billing, inventory management, customer support, employee boarding, etc. Regardless of the nature or size of your business, introducing business process automation can prove to be a winning strategy to transform your business significantly.
With the increasing demand for businesses to perform under pressure and accomplish complex and labor intensive-tasks quicker than their competitors, the goal becomes automating as many typical manual processes and time-consuming tasks as possible without compromising service and work quality.
1. Cost Reduction
Automation software is an intelligent approach to cost containment and reduction. Automating redundant activity reduces the need for extensive paperwork, labor, overhauling, and maintenance costs. Manual tasks, given that they are performed one-at-a-time and at a slower rate than an automated task, will cost more.
This also means that more man-hours are available to you, letting you have the same level of output even with less manpower.
2. Productivity improvement
Automation is all about simplifying day-to-day recurring activities by letting the software system do them for you. It ensures that every action is performed identically — resulting in consistent, efficient results every time. As automation takes care of monotonous and recurring tasks, it leads to improved workflow efficiencies, so your employees can focus their attention on core business processes. BPA allows businesses to achieve more results with fewer efforts.
Manual tasks aren’t just tedious. They make the entire business process prone to errors when they have to be linearly performed by erring humans. Business process automation reduces the strain of repetitive tasks on employees, freeing their hands and time to work on tasks that add real and genuine value, increasing productivity, and enabling more innovation as you improve people’s motivations.
3. Accuracy and Consistency in Operations
Productivity is an obvious benefit of automation. However, accuracy and reliability are the real gems that sparkle from automating your processes. It is the cornerstone of any productive department, and without it, you have chaos, confusion, and unhappy users. Automated software ensures that prerequisite jobs are completed successfully, jobs are not forgotten or run out of sequence, and that any special process is performed. The software can handle tedious and complex tasks intelligently and dynamically, relieving personnel from hours of tedious, manual tasks.
Constant delivery of high-quality service translates to happy, satisfied, and loyal customers. Business process automation helps ensure that every and all action within the business operation is performed accurately and identically, which means high quality and highly reliable results each time. This also ensures the same level of customer service at any stage of the customer journey.
4. Increased Accountability
With so many diverse systems in place, it can be challenging to understand exactly what is happening at every stage of the business process. Automation reduces human errors by giving a digital trail into different aspects of your business. It offers you an easy way to access key metrics of processes you have opted to automate (sales, customer support, financial, billing). It provides a visual and organized platform where all employees have a centralized view, providing increased accountability for everybody’s actions.
Business process automation banks on the effectiveness of clearly defined workflows, which ensure consistent and accurate operations within defined timelines. This leads to sustained business success with the implementation of a superior business strategy — one that is driven by data and key metrics, recorded, analyzed, and reported to provide business leaders the information they need in order to make sound and carefully thought out business decisions.
Workflow reliability in an automated business environment likewise ensures that essential processes for corporate governance are implemented and executed accordingly.
5. Greater Customer Satisfaction
Business process automation does not just bring benefits on your side of the equation; it can also make your clients and customers happier. As your customers will get accurate and consistent products and services, it will enhance the reliability of your entity. For example, when you run an eCommerce site, your customers can log in their tracking number into your system, to know exactly where their orders are in the process, without having to call customer service or send an email. This improves overall customer satisfaction.